Customer Care
Contact Us
By Phone or Email
Customer Service
Click Here to email Customer Care
or call 800-746-4513 Monday - Friday 9am-9pm ET
General Correspondence
True Health
3900 Veterans Memorial Highway, Suite 200
Bohemia, New York 11716
Attention: Customer Service
AutoShip Plan
Save With AutoShip
Lock in low prices and free shipping! Put your favorite supplements on AutoShip and they'll arrive at your door automatically on your preferred schedule. It's easy, convenient and guarantees you'll always get the lowest price for your supplements!
-
LOWEST PRICES
Enjoy the lowest pricing on your supplements—no more waiting for coupons or sales. -
FREE SHIPPING
Never pay shipping again! Every AutoShip shipment arrives at your door with FREE shipping. -
REFILLS ON YOUR SCHEDULE
Never run out or miss a day of good health! -
EASY TO MANAGE
Pause a shipment, cancel or change your schedule—it's easy!
Start shopping now or sign in to manage your AutoShip online.
How It Works
LOWEST PRICES
-
Set it and forget it! Your supplements will arrive on the schedule you set, at the lowest pricing available so you never need to wait for sales or rummage for coupons.
Any price decrease will automatically be applied to all future shipments. You will never be subject to a price increase while your plan remains active.
Get exclusive special offers, including special discounts on new products.
FREE SHIPPING
-
Free shipping—you'll never pay shipping for your AutoShip orders.
REFILLS ON YOUR SCHEDULE
-
Choose your frequency—almost every product is available for AutoShip in either 3 or 6 month supplies.
Enjoy continuous product benefits, knowing you will receive supplies per your established AutoShip schedule. No need to worry about running out and missing a day.
EASY TO MANAGE
-
Pause, cancel or change your shipment date, delivery address or payment information any time by phone, email or online.
Get email notification 5 days prior to your automatic shipment date, and then again the day it processes. Plenty of time to make changes.
Receive an email from a Customer Care agent if your order cannot process for any reason, including that a credit card has expired.
Not ready for a shipment? Refuse the order and it will be returned at no cost to you.
Remember that all AutoShip orders come with our lifetime refund policy. This refund will be for the price of the product.
Ready to get started? Browse our Products! Questions? Contact Customer Care
Shipping Information
Shipping Information
Orders are processed daily Monday through Friday from our fulfillment center in Ronkonkoma, NY.
Most orders are shipped the next business day, or in some cases the same business day. You can expect delivery in 7 to 10 business days. If you choose 2-Day Air service, you can expect your order to arrive in 2 business days from the date of shipment. Please allow 1 business day for order processing.
Questions about Shipping?
Click Here to email Customer Care.
U.S. and U.S. Territory Shipping Fees
| 2nd Day Air | ||
|---|---|---|
|
$6.95 |
$15.95 |
FREE |
Refund Policy
Our Lifetime Guarantee Policy
We are proud to offer the best refund policy in the supplement business. You may contact us regarding your product(s) AT ANY TIME for a full refund of the purchase price (less shipping and handling). Whether you keep the product for a week, a month, a year or five years, you can contact us and get your money back. Here are the details:
Refund Policy Terms & Conditions
-
Call or email us regarding the specific product that you are not satisfied with. Please include your order number, name, and contact information, as well as the reason for your refund request.
-
Refunds will not be issued for products that have not been purchased directly from True Health.
-
While our refund policy is lenient, we reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.
-
Refunds are issued for the price paid for the product, back to the original form of payment. Some exceptions apply.
-
In the event an order has been mailed back to us, the postage fees are not eligible for a refund.
-
Refunds are processed within 1-5 business days. Refunds issued via check require a longer processing time.
Questions about Returns?
Click Here to email Customer Care.
About Us
About Us
True Health brings you research-backed supplements, 100% guaranteed to deliver results you'll see and feel.
Since our founding over a decade ago, True Health has been devoted to bringing our customers safe, effective, research-backed solutions with results you can see and feel. Solutions that work with your body's own natural systems to achieve peak health for a lifetime.
We do this for you, guided by our Three True Health Promises:
True to QUALITY RESEARCH
Every True Health formula starts with rock solid research. Our board of advisors includes medical doctors, nutritionists, herbalists and formulators. They insist on the highest scientific standards when investigating ingredients and doses, as well as nutrient forms and combinations. They accept only:
- Human clinical studies or animal studies (animal studies must be of statistical relevance that include large subject groups)
- Double-blind, placebo-controlled studies
- Studies spanning a scientifically significant time period
-
Published studies
True to EXCEPTIONAL PRODUCTS
True Health brings you advanced supplement formulas addressing your top health needs. Each one features an exclusive combination of ingredients, in the forms and amounts proven in research to address the root cause and multiple symptoms of your health issue.
We don't use “trendy” nutrients that are long on media hype, but short on reliable science to back up their benefits. And we never use insignificant nutrient amounts in our formulas for the sole purpose of having the ingredient on our label. We refuse to go down that false path, where so many others have gone. Instead, we stay true to our mission and to our customers.
True to TOTAL CUSTOMER SATISFACTION
We aren't happy unless you're happy! That means we strive for 100% satisfaction with every touch point you have with True Health. Ordering your supplements will always be simple, fast and secure. You will be able to find exactly what you're looking for, order it at a fair price, and receive it in a timely manner with clear instructions and other helpful material. If you aren't satisfied, for any reason or at any time, you can easily return your product(s) for a fast, full refund. And polite, clear, friendly, knowledgeable, U.S.-based customer service representatives are available at all times to answer your questions and to help you in every way possible.
True Health is not an ordinary supplement company
We are a team of people just like you who have spent years committed to finding the most effective, safest ways to achieve great health. We are your TRUE partners in good HEALTH, with one goal in heart and mind:
Ensuring our True Research gives you True Results.
Our Quality Promise
True Health adheres to the highest standards in order to fulfill our quality promise to you. Through our research and our testing procedures, we strive to provide high quality manufacturing that includes strict inspections at critical points throughout the product development process.
See for yourself why we are unequaled in quality and value.
Based on Science…Not Fads
Some companies create their product lines based on the latest fads or whatever they think will make them the most money. We limit our product line to only those supplements that our Research Team has deemed completely beneficial, completely necessary, completely safe and completely backed by multiple sources of scientific data and research.
Quite simply, we don't sell anything that we wouldn't want to take ourselves to give to our family or friends. We consistently review the latest research and reformulate our products when the science gives evidence to do so. You can rest assured that we are a company that makes no compromises when it comes to quality.
The Best Ingredients in the World
We are extremely selective about the ingredients we use in our products, preferring prestigious brand names and thoroughly tested raw materials from companies with sterling reputations over generic and less expensive ingredients.
Our manufacturers test all of the ingredients we receive from our suppliers prior to their inclusion in our products, and they test the finished pills before packaging and again after they have been bottled. Each and every manufactured lot is tested using state-of-the-art equipment to ensure the quality, purity and potency of the finished product.
Pharmaceutical Grade Standards
All True Health supplements are manufactured to pharmaceutical grade standards, using the highest quality ingredients in state-of-the-art, FDA inspected facilities, and they meet the stringent specifications of the U.S. Pharmacopeia (USP) for quality, purity, potency and disintegration. This means that our manufacturing labs are held to world-class standards when it comes to quality control. Highly trained and experienced scientists and technicians carefully monitor every step of our manufacturing process to ensure that the finished product meets our stringent quality requirements. We also hire independent testing labs to verify these inspections.
Exceptional Customer Care
From our high-volume warehouses that feature advanced technology making sure your orders are properly packaged and shipped in a timely manner to our friendly knowledgeable customer care team and nutrition experts, to our Lifetime Money-Back Guarantee, we always put our customers first.
To get in touch with our nutrition and product experts, call 800-746-4513 (M-F, 9am to 9pm EST) or Click Here to email Customer Care.
Our Commitment to You
We take great pride in the fact that all of our products are made in the USA from the highest quality, globally sourced ingredients. However it goes beyond that. The U.S. Food and Drug Administration (FDA) does not regulate dietary supplements, and this lack of regulation leaves the door open for companies to make low-quality products. Our commitment to quality exceeds that of any other company we know.
We promise all of our products are:
-
Produced in state-of-the-art, FDA inspected facilities
-
Manufactured to both cGMP and USP quality standards
-
Guaranteed to be free of toxins, contaminants and unnecessary fillers
-
Guaranteed to contain precisely what is listed on the nutritional label
-
Subjected to rigorous quality testing, both within our facility and by third party labs
